Implementing Cisco Collaboration Devices (210‐060)

Course Outline

1. Describe the Characteristics of a Cisco Unified Communications Solution

• Describe the Cisco Unified Communications components and their functions
• Describe call signaling and media flows
• Describe quality implications of a VoIP network

2. Provision End Users and Associated Devices

• Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Create or modify user accounts for Cisco Unified Communications Manager
• Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
• Create or modify endpoints for Cisco Unified Communications Manager
• Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
• Describe how calling privileges function and how calling privileges impact system features
• Create or modify directory numbers
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• Enable end users for Cisco Unified IM and Presence
• Verify user features are operational

3. 3. Configure Voice Messaging and Presence

• Describe user creation options for voice messaging
• Create or modify user accounts for Cisco Unity Connection
• Describe Cisco Unified IM and Presence

Configure Cisco Unified IM and Presence

4. Maintain Cisco Unified Communications System

• Generate CDR and CMR reports
• • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
  5. Provide End User Support
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications