Implementing Cisco Collaboration Devices (210‐060)
Course Outline
- Describe the Characteristics of a Cisco Unified Communications Solution
- Describe the Cisco Unified Communications components and their functions
- Describe call signaling and media flows
- Describe quality implications of a VoIP network
- Provision End Users and Associated Devices
- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified IM and Presence
- Verify user features are operational
- 3. Configure Voice Messaging and Presence
- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified IM and Presence
Configure Cisco Unified IM and Presence
- Maintain Cisco Unified Communications System
- Generate CDR and CMR reports
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- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
- Provide End User Support
- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications
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