CCNA Colloboration2018-08-27T13:24:44+00:00

Implementing Cisco Collaboration Devices (210‐060)

Course Outline

  1. Describe the Characteristics of a Cisco Unified Communications Solution
  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network
  1. Provision End Users and Associated Devices
  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified IM and Presence
  • Verify user features are operational
  1. 3. Configure Voice Messaging and Presence
  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified IM and Presence

Configure Cisco Unified IM and Presence

  1. Maintain Cisco Unified Communications System
  • Generate CDR and CMR reports
    • Generate capacity reports
    • Generate usage reports
    • Generate RTMT reports to monitor system activities
    • Monitor voicemail usage
    • Remove unassigned directory numbers
    • Perform manual system backup
    1. Provide End User Support
    • Verify PSTN connectivity
    • Define fault domains using information gathered from end user
    • Troubleshoot endpoint issues
    • Identify voicemail issues and resolve issues related to user mailboxes
    • Describe causes and symptoms of call quality issues
    • Reset single devices
    • Describe how to use phone applications

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